StandbyMD is Health care Concierge Services (www.HCSaccess.com) flagship program. StandbyMD provides personalized physician directed access to health care 24 hours a day, 7 days a week.
Access to a qualified physician providing professional medical consultations that will alleviate your health care concerns by facilitating access to efficient and effective medical services.
That means quick, easy access to a qualified physician, who can assess your symptoms and provide treatment options. We will assist you with
self care treatment, a physician house call visit, clinic referral, emergency room admission or a medical specialist appointment.
StandbyMD enhances health care delivery by providing you with access to professional medical advice 24 hours a day, 7 days a week. StandbyMD addresses the major challenges encountered when seeking medical services while traveling, such as:
• Quality of health care services
• Difficulty accessing care
• Urgent Care Centers inconsistent hours of operation
• Long Emergency Room wait times
• Defensive medicine/over utilization
• Excessive emergency room charges
Worry Free Access to Care = StandbyMD
Most StandbyMD services are available in the United States and select international destinations.
A current list of StandbyMD markets of operation can be accessed online at StandbyMD.com.
MARKETS OF OPERATION
Access to services with physician telephone consultation is included in your membership. Health care provider charges including house call visits, prescription medications, medical specialists, eyeglasses or contact lenses, medical supplies and delivery are not included and paid based on services rendered. Visiting physician fees vary by location, time, and treatment provided. StandbyMD will assist with coordination of payment including direct billing to insurance company when possible.
Each StandbyMD client has specific requirements
that must be met prior to access and members are responsible for meeting these requirements.
A StandbyMD representative may be able to answer specific questions about your insurance verification and prepayment requirements, but we recommend that you consult your insurance company.
When you have health care concerns or needs
In case of emergency please call 911.
To access the service, you simply need to have your membership information ready and call the toll free number 1.800.649.7119 in the United States or from other locations, call collect 305.459.4882.
Our Medical Concierge Representatives are available 24 hours a day, 7 days a week to assist you. Based on the nature of your call, a physician will call you back (usually within 15 minutes) for a telephone consultation. You will be asked to describe your symptoms and answer questions to best assess the seriousness of your condition. Based on the assessment, the physician will assist with self care treatment, a physician house call visit (usually within 1 hour), clinic referral, emergency room admission or a medical specialist appointment. The Medical Concierge Representative can also assist you in obtaining an appointment, replacing eyeglasses, and providing other concierge services.
StandbyMD is committed to protecting the privacy and the confidentiality of your personal information. Your personal health information is kept confidential in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). We do not sell or rent your name, address, e-mail address or other personal information to anyone outside our company and network of health care providers. We do not disclose your information to anyone outside our company and network of health care providers without your consent, except:
• As necessary to comply with applicable laws
or legal process
• To protect our rights or property
• To enforce our terms of service, or
• To a third party providing services to us or to
assist us in offering products and services to
you, and then only if the third party agrees to
safeguard and keep confidential your personal
Health care providers shall comply with all laws relating to the furnishing of services. The health care provider is responsible to maintain in effect all licenses, registrations, permits, and other governmental approvals which may from time to time be necessary for that purpose, including, but not limited to, attending any continuing education classes necessary to maintain licensure in the practicing territory.
StandbyMD health care providers are independent contractors. StandbyMD does not otherwise guarantee nor is responsible for the quality of services or products provided to members by the health care provider.
In no instance will StandbyMD assume any liability or financial responsibility for any services that are obtained or provided by any health care provider. The Physician reserves the sole right to determine medical necessity in accordance with the Medical Community Standards of Care. StandbyMD receives no financial compensation for referrals to Ancillary Providers. In no event shall StandbyMD be liable to a member for any acts or omissions of distributors or sub-distributors. Further, StandbyMD shall not be liable to the member for any failure or delay in the provision of services hereunder, and any such delay or failure shall for all purposes be excused, when such delay or failure is caused by governmental regulations (whether or not valid), fire, strike, weather, acts of God, differences with employees or independent contractors, war, flood, accident, traffic, shortage of products or transportation, or any other cause or causes beyond the reasonable control of StandbyMD.
Who is StandbyMD?
What is StandbyMD?
Where is StandbyMD available?
What Services are available?
What Does StandbyMD cost?
Will my insurance plan
pay for treatment?
When should I call?
How can I access StandbyMD?
How is my health information protected and kept confidential?
What requirements does StandbyMD request from network health care providers?
Does StandbyMD assume any liability or financial responsibility for any services that are obtained or provided by any health care provider?
To access StandbyMD, you simply need to have your membership information ready and call us toll free
at 1.800.649.7119 in the United States or from other locations please call collect to +1.305.459.4882.