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Our Medical Concierge Representatives are available 24 hours a day, seven days
a week in your language of choice. They can assist you in contacting a physician, obtaining an appointment, replacing eyeglasses, and providing other concierge services.

 

If you need to speak to a physician our representatives will coordinate to have one contact you (usually within 15 minutes) for a telephone consultation. You will
be asked to describe your symptoms and answer questions to best assess the seriousness of your condition. Based on the assessment, the physician will proceed with one of the following: Assist with self-care treatment, arrange for a physician
house call visit (usually within 1 hour), clinic referral, emergency room admission
or an appointment with a medical specialist.

 

Within the U.S. please call 1.800.649.7119
Outside of the U.S. please dial +1.305.459.4882

U.S. Customer Service:

Telephone:+1 800 649 7119

 E-mail: support@hcsaccess.com

Executive Management:

Telephone:+1 305 459 4818

FAX:+1 786 515 1079

E-mail: asanchez@hcsaccess.com

 

Customer Service outside U.S.:

Telephone:+1 305 459.4882
E-mail: support@hcsaccess.com


Administration:

Telephone:+1 305.459 4844

FAX:+1 786 515 1079

E-mail: mruiz@hcsaccess.com

 

MAILING ADDRESS:

PO BOX 310685

Miami, FL 33231

PHYSICAL ADDRESS:

777 Brickell Ave. #450

Miami, FL 33131

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To access StandbyMD, you simply need to have your membership information ready and call us toll free 
at 1.800.649.7119 in the United States or from other locations please call collect to +1.305.459.4882.

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